We may be a small "local" brand, but we still offer a guarantee like many of the top companies in the industry. Why? Because we know customers like you are the biggest reason we succeed.
We want you to walk away from your northwestriders.com purchase with a smile on your face from the moment you click checkout to the months ahead when you wear your Northwest Riders gear proudly. If you have any issues with our ordering process, our shipment to you, or with the product(s) you receive...we want to hear from you. Send us your:
- Full Name
- Phone Number + Email
- Order Number
- Explanation of issue, complaint, or just feedback
We will send you a follow up reply as quickly as possible.
What Does Our Guarantee Actually Mean?
Our guarantee means that if we messed something up or you received bad service (we like to think this is not possible here...but bad days do happen) we will take care of you in whatever way it takes to put a smile on your face. Replacements or refunds - we will do our best to go above and beyond to ensure Northwest Riders is a name you remain proud to represent. While the guarantee does not cover ordinary wear and tear, or damage to items from improper use or accidents ... we will replace or refund you for any product that has a manufacturing defect.
Without you we can't Represent the Everyday Outdoorsman. Thank you!