Frequently Asked Questions (FAQ)

We would like to sell your gear in our shop...how do we go about it?

A few notes:

We tend to be fairly picky about which retailers we work with.  We want the fit to be right and the partnership to be long-term. We don’t want to put our stuff in a shop that doesn't line up with our style just to sell a few items.  We’ve been working hard to establish our brand since 2004.

So...with that said, we are always extremely grateful when we get contacted by a potential dealer. It never fails to humble us that others are interested in selling our products. Please, reach out by sending us a contact form with your info. We will have someone follow-up right away.

I want a shop near my house to carry your brand.  What should I do?

Sweet.  We’re stoked you like us enough to bring us home with you!  The best way you can go about getting your favorite shop to carry our brand is simply to tell them about us.  Don’t be pushy.  Don’t be annoying.  

Just try something like “Hey, have you guys heard about Northwest Riders?  It’s a tiny, yet awesome clothing company that makes some ok t-shirts. Really?  You haven’t heard of them?  Well that’s a shame, because they are my favorite company and my friends and I would buy a lot of their stuff from you if you carried their brand.  I’ve heard that the company is run by ruggedly handsome mountain-men who have a hybrid DNA comprised of Viking, centaur, and wood nymph.”  

Seriously though, just wear our shirts or hats, spread the word, tell shops about our brand and website, and be patient.  Soon every man, woman, and child will know the name Northwest Riders.  And that, friends, will be a glorious day indeed.

Are you hiring?

Unfortunately, not at the moment.  They say good things come to those who wait, and our first paycheck as owners of the company came 6 years after we went into business.  It’s going to be awhile before we can add to the team.  Not to put pressure on you, but the more you and your friends spread the word about our company, the more clothing we sell, and the sooner the need to expand our little enterprise becomes a reality.  Keep checking back, we’re growing pretty quickly so you never know when that dream job of yours will be available.

I just bought one of your tasty garments, when will my order get here?

Soon junior, soon.  We typically ship everything on the next business day from when the order was made.  We do reserve the right to not work 7 days a week, so if we get a sudden urge to go surfing or head up to the mountain for the day, we’ll ship your order as soon as we get back to the office.  The overwhelming majority of orders should arrive within 2-5 business days from when the order was placed. More information can be found on the shipping page.

Can I buy a gift certificate?

Sure you can. Purchase online here.

I’m hungry, but I’m in one of those moods where nothing sounds good.  What should I eat?

That’s a good question.  If I’m in that position, I always eat a piece of fruit because it’s delicious and wakes up my taste buds.  If that doesn’t fill you up, try a piece of buttered toast.  That’s kind of a simple and quick snack that doesn’t usually jump out at you, but once you eat a slice you’re like “ wow, toast is pretty good.  I never crave toast but I should start eating it more often.” In this situation, it’s not that ‘nothing tastes good,’ it’s more like ‘nothing that I usually like sounds very good.’ This is a wonderful opportunity to eat outside the box or get back to basics.

All of the wakeboarders that I know are kooks.  Why do you promote wakeboarding?

This is a loaded question and one that could cause a lot of controversy for us since a lot of our customers are wakeboarders.  In fact, both of Northwest Riders’ owners got their start in wakeboarding.  But it’s a valid question.  It’s no secret that a lot of other board sport disciplines (snowboarding in particular) don’t lend much credit or respect to the sport (or hobby as they’d call it) of wakeboarding.  We’d like to clear the air and take the opportunity to share our side of the argument:

The sad and unavoidable fact about wakeboarding is that there are a lot of barriers preventing anyone off the street from giving it a try.  After you buy a board, life jacket, rope, and handle, there’s always the mildly important question of ‘where do I find a boat to ride behind?’  Boats, especially wakeboard boats, can get real expensive real quick.  Most 12 year old kids that want to wakeboard don’t have $65,000 sitting in their piggy bank that they could go pick up a boat with.  Plus you need a truck to tow the boat, gas to fill the tank, and a driver willing to pull you.  Yes, nearly every barrier to wakeboarding revolves around finances.  This fact leads to the next, and perhaps most important, reason that wakeboarding and wakeboarders in particular get a bad rap: a lot of wakeboarders are spoiled rich kids.

Yup, there you have it.  We said it.  It’s true actually, there are a lot of wakeboarders that are just spoiled rich kids (or spoiled adults).  Self-centered. Snobby.  Greedy.  Ignorant.  BUT, that doesn’t mean that all wakeboarders, or even many wakeboarders, are jerks.  I like to think that I’m not a jerk.  Despite the fact that part of the stigma is based on reality, there are so many down to earth, super nice, friendly wakeboarders.  Most wakeboarders snowboard, a lot of them surf, almost all of them skateboard.  

Have you ever tried wakeboarding?  It’s awesome.  I have never met a snowboarder, surfer, or skater that tried wakeboarding and didn’t like it.  Being out on the lake, sitting in the sun with your friends, swimming, and shredding when the water’s good...it doesn’t get much better.  Yes, it’s true that a lot of wakeboarders are goofs, but there’s nothing inherently wrong with the sport of wakeboarding itself.  You burn through more fuel driving to the mountains than most wakeboard boats do in a day on the lake. At the end of the day, its all about how much fun you have, and there’s no denying that wakeboarding is super fun. We love and support the sport of wakeboarding and all of the awesome people we’ve met through it.  We don’t particularly like (or sponsor) the self-centered riders either.  

You guys promote a lot of sports.  As owners, do you actually like those sports or are you just trying to make a quick buck by pretending that you do?

Yes, we love all of the sports that we sponsor athletes in. As owners, we both got introduced to board sports thru wakeboarding.  We both still wakeboard, wakesurf, and wakeskate as often as we can during the summer.  Zack grew up in Eastern Washington riding motocross, ATVs, snowmobiles, and also riding a skateboard. In addition, he took frequent trips to 49 Degrees North and Red Mountain up in Canada to snowboard. Greg’s spent a fair amount of time snowboarding and still heads to the mountains as often as he can during the winter, but he’s definitely more interested in surfing these days.  We’re both pretty impressed with all of the flatland skimboarders around the Northwest, the insane whitewater kayakers, and all the other action sports enthusiasts. Truth is, we don't have the time to partake in all of the sports we support, but we love each for plenty of reasons and do what we can to contribute to those that are out there every day.

I am a photographer/ graphic designer.  I want to contribute and help your company grow (i.e. volunteer a bit of my time/talent). Do you need any help?

Yes. Yes. And Yes.  A lot of the progress we’ve made over the years is because people have liked what we’re trying to do and generously donated their talents to help us grow.  We are always in need of photos taken in and around the Northwest, either of people out enjoying the elements, or the beautiful natural landscapes that we’re lucky enough to be surrounded by.  We can always use some fresh ideas and talent as we expand and design our product line. Graphic Designers are always welcome to contribute ideas and designs for products and web content.

If you’d like to help, we’d love to sit down and chat with you.  We’re always happy to pay you back however we can, whether its through product trades, healthy doses of high fives, or long, gentle embraces.  Email us if you’d like to help out.

Can I get free shipping?

If you are not one who likes to pay shipping (i.e. everyone), you're in luck! You can always spend $50 or more and we'll pick up the tab and pay your shipping ourselves. Or, check out our 'Dealer' pages to find the nearest shop selling our brand and support two local northwest companies in one shot.

More information can be found on the shipping page.

I didn't see an option for a faster shipping method. Can I get my order more quickly?

Yes...in most cases. If we are not able to get away to drop off packages (we might be out on a lesson, at an event, etc.) then we don't want to be late on a shipment and upset customers. This is why we currently only offer ground shipping on the website. Contact us if you need to have your order expedited. We'll do our best to accommodate your request.

We do pride ourselves on having the fastest shipping possible. We try to have every order out the next business day at the latest and generally ship same day. Our record from order to post office drop off is 8 minutes...we get pretty serious about it.

More information can be found on the shipping page.

I received my order and the gear doesn't fit -or- it is damaged. Can I return/exchange it?

Absolutely! Click on over to our Returns Page and get all the details.